Shirehampton Health Centre
by Jon S Trott
To All Our Patients,
We are writing to say a very big thank you for your patience with the rapid changes we have had to introduce at the surgery as a result of the Covid‐19 (coronavirus) pandemic.
Action we have taken
In the space of a few days we switched as many functions as possible to remote and electronic working which mean that people can remain at home, avoid travel and stay safe. This has meant new ways of working which have caused some of our less technically minded staff a head scratch or two! Although there have been a few bumps along the road we have been humbled by the dedicated and professional approach of all our staff and others during this time of great national need.
Our teams and local partners in the Pharmacies, District Nurses and Care staff are working extremely hard to continue to ensure you still get your essential medicines, have wounds dressed and have your concerns dealt with. They know you may be waiting longer than usual to get through on the phone or get the medicine you ordered but they really do appreciate a kind word or thank you in this most unprecedented of times.
As the local hospitals gear up to deal with the Covid‐19 patients, all routine activity has been scaled down significantly.
We cannot undertake routine referrals for scans or appointments to hospital specialists at the current time. However it is important that you do not ignore new or significant symptoms ‐ please book a telephone appointment to discuss with us if you are concerned.
Further information on significant symptoms can be found at www.nhs.uk/conditions/cancer/symptoms
By the time this goes to print, further changes are likely to have happened and we will endeavour to keep you as up to date as possible through our website and Facebook page. This may include for example, changes to which part of the building you access depending on the reason you are attending or you may be asked to remain in your car and a clinician come out to you (possibly wearing protective equipment).
We ask that you do not attend the building unless you have been expressly told to do so by a clinician or it is for a face to face treatment room appointment such as childhood immunisations.
Everyone should continue to wash their hands on entering the building ‐ thank you for getting on board with this change very quickly.
We remain committed at Shirehampton Group Practice to providing as comprehensive a service to our patients as we are able to but as this pandemic progresses and our staffing levels are affected we may not be able to reply personally to every query or concern and you may be directed to other sources of information.
Shirehampton Group Practice
Jon S Trott